FAQs

Any questions? Whether product-, shelf life-, storage- or shipping related: here you will find answers to various questions that are frequently asked. If any further questions occur that are not among the below listed, please do not hesitate to contact us via versand@demel.com

The shelf life of our products can be found in the product descriptions in our online shop. The average shelf life of a Demel's Sachertorte is approx. 7 days. 

The best termperature would be +14°C. Of course you can also store it in the fridge on summer days. In order to enjoy the cake accordingly, however, we recommend to take the cake out of the fridge and let it rest at room temperature for a little while. 

Generally, shipping within Austria takes 1-2 days - for more details please read our shipping times and costs.

Generally shipping internationally takes between 1-4 days, however this can vary due to customs. For more details please read our shipping times and costs.

We solely deliver to countries indicated in our list of shipping times and costs. 

Delivery is not possible on holidays, as well as Saturdays or Sundays. When ordering, you have the option to determine a specific delivery date of choice. Our team, as well as our logistics partners will try their best to accommodate your requested date, can, however, not assume full guarantee.

We are happy to notify our logistics partner, should you request a specific time - however, can not claim guarantee. Delivery is not possible on holidays, as well as Saturdays or Sundays. When ordering, you have the option to determine a specific delivery date of choice. Our team, as well as our logistics partners will try their best to accommodate your requested date, can, however, not assume full guarantee.

If you are not at home to receive your package, the courrier will leave a message.
For an office adress the courrier will automaticly attempt to deliver two more times. For deliveries to private addresses, please contact the courrier to arrange another delivery attempt.

 

 

 

As soon as we have put in your data into the FedEx system, you will receive an automatic notification including a tracking number for your package from our logistics partner. 

Please contact us via E-mail at versand@demel.com! We will forward the correct address to our logistics partners as quickly as possible.

We will also receive the information from our logistics partners, should your package be held at customs. We will do our best to solve this issue. As soon as we are aware of the reason, we will contact you for further proceedings. 

For changes, please contact us via E-mail versand@demel.com or call us at +43 1 535 17 17 5403.

No, there is no minimum order. 

Please contact us as soon as you have open the package and discovered the damage via versand@demel.com. In order to receive a refund, PLEASE attach a picture of the shipped package and the damaged product. 

Yes, you can. In order to do so, please add the text into the "Free of charge greeting card (optional)" field which appears shortly before you confirm your order. 

Of course! The label attached to the package will include both names, of recipient as well as the sender. The sender's name will be visible below the recipient's address. 

Generally, our packages never include an invoice. You will receive a listing of all items ordered electronically shortly after your order has been processed. Invoices are solely sent upon request electronically or via mail (please explicitly let us know if you need an invoice!). 

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Contact

+43 (1) 535 17 17 – 0